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Interview with Stuart Averett of Five Star Painting - Humble

Interview with Stuart Averett of Five Star Painting - Humble

Published: Aug 01, 2019, 12:00pm

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As part of our ongoing "Getting to Know Your Local Businesses" series, this week we sat down with Stuart Averett, franchise owner of Five Star Painting of North Houston.

Tell us a bit about your business: What does your business offer, and how long have you been around?       
     
Since 2013, we’ve been offering five star quality painting services to residential and commercial customers in Kingwood and surrounding areas.
We offer a FREE, detailed, itemized quote on each of our residential services for interior and exterior painting, decks and fence refinishings, pressure washing and carpentry services. We also refinish cabinets and front doors and seal pool decks.
We provide commercial exterior and interior painting services for medical facilities, education centers, religious institutions, gyms and fitness centers, and other hospitality and property management companies.

How did you decide to get involved in this line of work?
I retired from a corporate career in 2012 and was looking for a business opportunity. I decided that purchasing a franchise license was the way to go and that residential and commercial painting was the type of business that would work for me. I bought a Five Star Painting franchise that services Kingwood and the surrounding area.

Tell us a couple things about your business that you are proud of. What are you known for? What separates you from the competition?
I am very proud of the level of service that we offer our customers. When I meet with customers, I tell them that I will ask for an honest review at the end of the project and then tell them that we plan to earn an excellent review.
We show up on time, get the job done efficiently and we stick to the original price that we quote. We leave beautifully finished surfaces behind. When we make a promise to do something, we stick to the promise and go above and beyond our customer’s expectations.

What is your favorite part of running this business?
We listen and understand what our customers are looking for before we put a quote together. Then, we stay with our customer every step along the way to make sure that their goals are accomplished.
I love it when we get to the end of the job and the customer says they’re happy. My next favorite part is when they hand me a check!



You can hire almost anyone to paint your home and you can buy supplies yourself from your local store. But, if you work with our people, you will see why we are known for the quality of our work and the level of customer service we provide. You’ll gladly welcome our craftsmen into your home or business again and again.

Who is your ideal customer/client? Who do you serve best?
Our ideal customer is any homeowner or business owner who wants professional painting services that are not only dependable, but affordable. We guarantee customer satisfaction because we are 100% committed to helping turn dreams into reality. From your first interaction with us to the end of your project, we work hard to provide a Five-Star painting experience.

Is there any other information you'd like your potential customers/clients to know about your business?
We are an active member of the Lake Houston Chamber of Commerce and have been honored to participate in bedroom makeovers for the Make a Wish Foundation. The boy or girl who receives the invitation gets to re-do their bedroom any way they like, with new furniture, painting, and other features.
The best part is seeing the parents faces light up when they see the made-over bedroom! They have such big smiles on their faces and keep telling us how much the makeover means to them and their child.

Those who mention this article will receive a 15% discount on their first project with us in 2019.
To schedule a free estimate, get helpful tips about design and other painting-related topics on our blog, or chat with a team member, visit our website. To read reviews and testimonials from our customers, watch videos about our service approach or message a member of our team, visit our Facebook page.

How do you see your business growing and improving over the next couple of years?

We’ve been growing by word of mouth and we plan to double the number of our painting crews, just like we did last year.  We will continue to provide painting and related home improvement services that are designed to transform your property, inside and out.

To learn more about Five Star Painting, visit our profile at HumbleTX.com.




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