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Interview with Laurie and Charlie Enriquez of Madd Air - Heating & Cooling - Humble

Interview with Laurie and Charlie Enriquez of Madd Air - Heating & Cooling - Humble

Published: May 10, 2019, 12:30pm

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As part of our ongoing "Getting to Know Your Local Businesses" series, this week we sat down with Laurie and Charlie Enriquez, owners of Madd Air - Heating & Cooling.

Tell us a bit about your business: What does your business offer, and how long have you been around?
Offering same day service, we’ve been repairing, installing and maintaining all brands of HVAC equipment, plus specializing in insulation installation and advanced, high efficiency energy technologies since 2011.
Here locally, we are a family-owned and operated business. We’re open 7 days a week and located close by;  we are here when you need us.

Licensed and insured, we have five team members and three fleet vehicles ready to make sure your air conditioning and heating systems are working to your satisfaction.   

How did you decide to get involved in this line of work?
Charlie grew up in the AC industry. With his best friend’s dad owning an AC company, Charlie would spend his summers working there. Realizing that he had a knack for the technical side of the industry and loved working with people, he obtained his AC license. Years later, while working for another HVAC company as their top salesman and technician, Charlie realized he wanted to provide a higher level of service and customer experience. Taking a leap of faith, Charlie and Laurie, who was working as an accountant for a leading commercial real estate company, joined together, named their business after their daughter Maddy and launched their business.

Tell us a couple things you are proud of about your business. What are you known for? What separates you from the competition?
We are most proud of our relationships with our customers. We strive to go above and beyond for our customers; they are members of our extended family. We strive to provide the type of personal customer service that is not easily found in the service industry.
Proud that we have been awarded the BBB Award for Excellence and Angie's List Super Service award for multiple years and have also received the Talk of the Town and Pulse of the City 5 Star awards for excellence in customer service for multiple years; we’ve worked hard for our reputation. 

What is your favorite part of running this business?
We love giving back to this community and we love the opportunity to connect with our neighbors on a daily basis. Working together as husband/wife and best friends, we’ve been blessed to see our business grow and flourish.
Adding to our staff and opening a new office off of 494 (next to Pete’s Burgers), we’ve enjoyed expanding our business to better serve our customers.

Who is your ideal customer/client? Who do you serve best?
Any homeowner located in the Kingwood and surrounding areas who wants to rely on a company that offers unparalleled knowledge, experience and expertise with all brands of air conditioning and heating systems.

Is there any other information you'd like your potential customers/clients to know about your business?
We just don’t say customer service is our top priority, we live it. Our customers are our family and, with the level of referrals we get, we know that our customers put a level of faith and trust in us; we do not take that lightly. We’re serious about supporting our local community and we love helping our neighbors by running our company with the upmost integrity.
With 100% financing, we do offer 12 months financing with no payment or interest. Visit our website to get helpful information about your HVAC system on our blog and read testimonials from our customers. To schedule a free energy consultation, send a message to one of our team members, read reviews from our customers or watch our videos, visit our Facebook page. 

How do you see your business growing and improving over the next couple of years?
With HVAC systems definitely becoming more high-tech and energy efficient, we will continue to offer our customers a variety of exciting options, staying on the cutting edge of the industry’s technological advancements. We make sure our employees have the best training possible and continue to meet with our suppliers regularly to stay up-to-date on their products.  
To learn more about Madd Air - Heating and Cooling, visit our profile at HumbleTX.com.

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