To fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who wish wheelchair assistance for their comfort.
Passenger services positions are very customer service oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only).
Primary Duties and Responsibilities:
Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
Assist passengers at baggage claim as may be necessary
Dependent upon airport, coordinate with dispatcher for assignments
Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
Interact with passengers in a positively interpersonal way
Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while in the course of transporting a passenger
Work environment: Major airport.
ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
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